Please provide information about the file you are sending. Include what application you used to create the file.
We are Mac based, please do not send Windows based fonts.
Pagemaker: include all links & fonts (no PC fonts)
Illustrator: Convert to outlines
Quark: All fonts & links (no PC based fonts)
Photoshop: black & white bitmap tiffs only
InDesign: All links & fonts (PC users convert all type to outlines)